Delivery & Returns Information
Items ordered will be posted out on the next working day via Special Delivery if they are in stock. If an item has to be made to a certain size or is not in stock it can take longer.
UK DELIVERY - FREE
UK delivery is by Royal Mail ‘Special Delivery’ Service, this service is next day delivery before 1pm and requires a signature for delivery. Please ensure you choose a delivery address where someone will be present to sign for the package.
EU DELIVERY - FREE
Delivery within the EU is delivered by the Royal Mail 'International Signed For' service. Delivery is normally within 5-7 working days of despatch and parcels need to be signed for. Please state a delivery address where someone will be present at the time of delivery.
REST OF WORLD DELIVERY - FREE
Delivery outside of the UK and EU is by Royal Mail 'International Signed For' service. Delivery is usually within 7-10 days and a signature will be required at the point of delivery.
Please note, duties and taxes incurred at the point of entry to the destination country are the responsibility of the customer.
All orders are put in our own Jewel Thief boxes and tied with a black satin ribbon.
DELAYED OR LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We will try and help you to track the delivery if you prefer. We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) – unfortunately this is due to Royal Mail’s policy - it is only then when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Jewel Thief Brighton Ltd cannot be held responsible for goods that are lost or delayed in transit.
Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods.
However, in the interests of hygiene, we regret this does not apply to unwanted pierced earrings.
After this time we will be happy to exchange goods, with the exception of earrings, if they are returned to us in mint condition and in their original packaging within 14 days of purchase.
This does not affect your statutory rights.
Please note all measurements are approximate and products may differ slightly from their description.
Jewel Thief Brighton Ltd does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service. Postage cost will not be refunded. Exchanges are possible, but postage will be charged for the item sent out in exchange.
Refunds will be made upon receipt of correctly returned items.
Regrettably made to order items and bespoke made items are exempt from the refund policy.
Defective and damaged items
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you to resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
FAULTY GOODS OR INCORRECT DELIVERY
If you should receive a faulty, damaged or incorrect item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email email@example.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
JEWELLERY WHICH DEVELOPS A FAULT AFTER PURCHASE
If your jewellery develops a fault after delivery please email firstname.lastname@example.org for further info and advice.
Faulty Items have to be returned to Jewel Thief Brighton Ltd with proof of purchase and will be inspected to identify the manufacturing fault. In most cases this means we will return your item to the designer for a further opinion. Where possible items may be repaired, but only where such items are deemed faulty or repairable.
Should the jewellery deemed to have developed a fault due to normal wear and tear or accidental damage you may be charged for the repair.